queue

Gets an individual queue resource

Overview

Name	queue
Type	Resource
Description	queue
Id	awscc.connect.queue

Fields

Name	Datatype	Description
instance_arn	string	The identifier of the Amazon Connect instance.
description	string	The description of the queue.
hours_of_operation_arn	string	The identifier for the hours of operation.
max_contacts	integer	The maximum number of contacts that can be in the queue before it is considered full.
name	string	The name of the queue.
outbound_caller_config	object	The outbound caller ID name, number, and outbound whisper flow.
queue_arn	string	The Amazon Resource Name (ARN) for the queue.
status	string	The status of the queue.
quick_connect_arns	array	The quick connects available to agents who are working the queue.
tags	array	An array of key-value pairs to apply to this resource.
type	string	The type of queue.
region	string	AWS region.

Methods

Currently only SELECT is supported for this resource resource.

Example

SELECT
region,
instance_arn,
description,
hours_of_operation_arn,
max_contacts,
name,
outbound_caller_config,
queue_arn,
status,
quick_connect_arns,
tags,
type
FROM awscc.connect.queue
WHERE data__Identifier = '<QueueArn>';

Permissions

To operate on the queue resource, the following permissions are required:

Read

connect:DescribeQueue,
connect:ListQueueQuickConnects

Delete

connect:DeleteQueue,
connect:UntagResource

Update

connect:UpdateQueueHoursOfOperation,
connect:UpdateQueueMaxContacts,
connect:UpdateQueueName,
connect:UpdateQueueOutboundCallerConfig,
connect:UpdateQueueStatus,
connect:AssociateQueueQuickConnects,
connect:DisassociateQueueQuickConnects,
connect:TagResource,
connect:UntagResource