routing_profile

Gets an individual routing_profile resource

Overview

Name	routing_profile
Type	Resource
Description	routing_profile
Id	awscc.connect.routing_profile

Fields

Name	Datatype	Description
instance_arn	string	The identifier of the Amazon Connect instance.
name	string	The name of the routing profile.
description	string	The description of the routing profile.
media_concurrencies	array	The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
default_outbound_queue_arn	string	The identifier of the default outbound queue for this routing profile.
routing_profile_arn	string	The Amazon Resource Name (ARN) of the routing profile.
queue_configs	array	The queues to associate with this routing profile.
tags	array	An array of key-value pairs to apply to this resource.
agent_availability_timer	string	Whether agents with this routing profile will have their routing order calculated based on longest idle time or time since their last inbound contact.
region	string	AWS region.

Methods

Currently only SELECT is supported for this resource resource.

Example

SELECT
region,
instance_arn,
name,
description,
media_concurrencies,
default_outbound_queue_arn,
routing_profile_arn,
queue_configs,
tags,
agent_availability_timer
FROM awscc.connect.routing_profile
WHERE data__Identifier = '<RoutingProfileArn>';

Permissions

To operate on the routing_profile resource, the following permissions are required:

Read

connect:DescribeRoutingProfile,
connect:ListRoutingProfileQueues

Delete

connect:DeleteRoutingProfile,
connect:UntagResource

Update

connect:AssociateRoutingProfileQueues,
connect:DisassociateRoutingProfileQueues,
connect:UpdateRoutingProfileConcurrency,
connect:UpdateRoutingProfileName,
connect:UpdateRoutingProfileDefaultOutboundQueue,
connect:UpdateRoutingProfileQueues,
connect:TagResource,
connect:UntagResource,
connect:ListRoutingProfileQueues,
connect:UpdateRoutingProfileAgentAvailabilityTimer